Avianca the recognized airline founded since 1919 and in which more than 23 million passengers travel to year and has more than 5 million members in the traveler program offers various tools on its website.
But are they all useful and give the service they offer? To find out, we present you revaluation on its website, in which we update our opinions about its usability, design and services.
Avianca Colombia: design
While designing the Avianca website Colombia continues to maintain its traditional aspect, there are very good improvements in its versatility and usability.
The top banner changed from being a slideshow with the main offers in which they could not be adequately assessed, by a static image in that the top menu that has the different filters in their products is easier to use.
In the body of the main page is still a carousel of images, but this time smaller, with is much more functional besides that the control in the images can be established by the users by means of its side buttons.
It is possible to search again os, packages, hotels and car rental service easily through your search engine, as well as knowing the status of flights, tickets, and frequent flyer and business programs.
Avianca Colombia: reliability
Information on the entire site is very complete and timely : any questions or doubts you may have before and after a flight can be answered accurately on the platform, or have the contact via telephone at hand.
On the other hand, the reimbursement policies are clear, there are online tools that can make the process of automatic form or you have complete information about your process and where to carry it out.
The whole website has a section at the top that shows the latest alerts for travelers, as the change of time of flights, new restrictions on luggage and requirements to travel with minors, among others.
The site has specialized tools to verify via electronic states of flight, itineraries and Web Check in, which are very useful proposals for any traveler who wants to be aware of any place in their itineraries and track their luggage.
Avianca Colombia: prices and services
The price of the tickets is accessible . It is not the most economical that we found but they are within the range of low prices.
They also have clear information about all types of flight that the user can access, the price of each one and what each type of travel includes.
The section of promotions is good and clear from the beginning, shows all the restrictions in each of the published offers with which you can know in advance what is being offered and what the user will get at the end.
In summary, the Avianca Colombia website contains all the flight options that a user may require, is clear, extensive but accurate in the conditions and restrictions of all its offers and services, accept t odo type of credit and debit cards and have the option of payment in cash, which creates a convenience service.
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